Please be punctual! We work by appointment and the allotted amount of time is booked at your request. We do not double book appointments and a No Show is lost income. We always send reminder messages to the mobile telephone number advised. Please ensure you confirm attendance to your appointment.
We will do our utmost to care for your pet whilst it is in our care. Our equipment is technically advanced and we always use dog specific products. We would like feedback on our service to you and ask that you discuss the grooming session before and after completion with us.
Our groomers all love animals and have years of experience with animals including their care and training.
The owner must inform us before the groom if their dog is known to be aggressive or has ever bitten anyone. The owner understands that they will be legally liable for the consequences of all bites caused by their dog. A muzzle may be used where deemed necessary.
Dip, Snip and Clip Dog Grooming reserve the right not to groom a dog if it shows unmanageable aggression. In such an event, the owner will be contacted immediately and asked to collect their dog.
We routinely complete a thorough health check before and during the grooming session. If anything untoward is discovered we will notify you but it will then be necessary for you to consult your vet as our groomers are not medical professionals. Owners are required to advise of any health issues that have developed since the last groom appointment.
We hold full Public liability Insurance in the event of damage, accident or loss to your pet or our staff. Please ask for more details if necessary. Our insurance certificate is on display at all times.
Neglected, matted fur on your dog may result in us having to clip close to the dog's skin. This can in some cases cause skin irritation or skin nicks from the close shaving. You agree that Dip, Snip and Clip Dog Grooming will not be held responsible for any affect that this has after the grooming session is complete.
Badly neglected coats can be especially prone to this. The owner of the dog agrees to pay all costs for the grooming of the dog, including de-matting which is an extra cost, whether or not the groomer is able to complete the job. The owner will be required to sign a disclaimer form. Refusal to do so will result in the groom being refused and full cost still being due.
Throughout grooming, we take the utmost care to ensure the health, safety and wellbeing of your dog. However, Dip, Snip and Clip Dog Grooming is not liable for any pre-existing conditions and problems found throughout the grooming process. Any advice given regarding health problems is our opinion only and should be followed up with advice from your vet.
All clients are requested to sign a dog grooming customer care card and are asked to inform us of any known medical problems, allergies, etc. Please also inform us of any changes in your dog's health/details accordingly.
In the event of severely matted/overgrown coats and the need to clip down, the owner should be aware that irritation may occur from the shaving process. These matts tend to be located very close to the skin, around the ears, neck, armpits and groin.
The owner agrees that Dip, Snip and Clip Dog Grooming will not be held liable for any after grooming effects or problems uncovered on a severely matted or neglected coat. A disclaimer may be required.
In the event of injury or illness, a vet may be sought and all costs will be at the owner's expense.
Your dog may be photographed before, during and after its groom. These images may be used on Dip, Snip and Clip Dog Grooming's website/social media pages etc. for marketing purposes, unless you specifically request us not to do so. Any such request not to be photographed will be detailed in writing on our dog grooming customer care card.
Full payment is required on collection of your dog.
Cancellations must be made more than 48 hours before your appointment. Failure to do so will incur the full amount of the grooming appointment to become payable and you may need to pre-pay for future appointments.
We will require a £20 deposit for any new client bookings, this can be made over the phone. Appointments can not be held until deposit is paid, if you need to rearrange your appointment please give us 48hr notice to not lose your deposit.
Please ensure your dog has been given the opportunity to go to the toilet before arriving at the salon, whilst we understand accidents can and do happen, we would really appreciate if they do it before visiting the salon so that we can keep the area as clean and fresh as possible for all of our clients.
Repeat offenders may incur additional charges.
If your pet will not tolerate the presence of other dogs in the salon we can arrange salon exclusivity at an additional charge. Please contact us for further details.
Please advise us before your grooming appointment if your dog is suffering from fleas. We will aim to schedule you for the last groom of the day so that the salon can be treated afterwards. Failure to do this may result in your dog being turned away on the day, with full payment being due.